Act as point of contact for clients in the global team
Onboard new clients and conduct hands-on training on how to utilize the subscription system
Develop a very strong working knowledge of platforms in order to provide consultative support to all employers
Analyse data on usage, surveys and all other forms of feedback to form a comprehensive view of clients. Report on health and propensity to renew
Maintain relationships with third party vendors, benefits consultants, and Sales team in order to drive more business into the firm
You will provide feedback and suggest improvements / innovation to existing content or system to ensure it remains up to date

What gives you an edge…

1 year of B2B Client Management experience
Have a proven record of closing a customer account management with in Financial Services
Have experience within a Customer Success function
Consistently perform in a changing environment

The SR Group (Hong Kong) Limited is acting as an Employment Agency in relation to this vacancy.