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Customer Service Representative - Dubai

  • Location

    Dubai, United Arab Emirates

  • Sector:

    Retail

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Khaoula Bachira

  • Contact email:

    cmdaxtraadresp@thesrgroup.com

  • Salary high:

    96001

  • Salary low:

    96000

  • Job ref:

    PR/194022_1611166222

  • Published:

    about 1 month ago

  • Expiry date:

    2021-02-19

  • Start date:

    ASAP

  • Consultant:

    #

A fast growing start-up has an exciting new opportunity for a Customer Service Representative based in Dubai.

Main responsibilities:

  • Responding promptly to customer inquiries.
  • Communicating with customers through various online channels (Facebook, Instagram…).
  • Acknowledging and resolving customer complaints.
  • Knowing the company's products to be able to answer all questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues, as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction and providing professional customer support.

Qualifications, experience, and skills:

  • Fluent in English with excellent writing skills.
  • General education degree or equivalent.
  • Experience working with customer support ideally for an online business.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize and manage time effectively.

The SR Group (Dubai) Limited is acting as an Employment Agency in relation to this vacancy.

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