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Head of Customer Service - SEA

  • Location


  • Sector:


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  • Salary:


  • Contact:

    Alicia Lee

  • Contact email:

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  • Salary low:


  • Job ref:


  • Published:

    about 2 years ago

  • Expiry date:


  • Start date:


  • Consultant:


A local fintech start-up is seeking a Customer Service Manager to set-up and manage a Customer Service team, as the company continues its expansion in the Asia region.


  • Oversee Customer Service teams, operations and strategies
  • Groom Customer Service team leads, agents and other members - ensuring opportunities for progression and skills development
  • Create, implement, and improve on processes to increase efficiency and quality of the Customer Service experience
  • Recruit and restructure the Customer Service team whenever necessary
  • Work closely with the senior management team to present information on latest insights and trends on the ground, while providing suggestions on crafting the best user experience.


  • Minimally 5 years of experience in managing a Customer Service team
  • Prior experience building up a team and providing training is essential
  • Adept at managing complex customer situations & customer service teams
  • Highly detail-oriented and analytical
  • Thrives in a hyper-growing start-up; able to be versatile, proactive, and hands-on
  • Capable of coming up with creative and sound solutions
  • Articulate in spoken and written English; Proficiency in a second language is preferred
  • Work experience within the financial services or payment industries are a plus

If you thrive in a dynamic, multi-cultural and fast-paced environment; are passionate about delivering customer service of the utmost quality; and would like to take up the challenge of kickstarting new processes to continuously shape the growth of a company - Let's hear from you, with your CV sent to

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